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IView HD IPTV Technology Service Center

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FAQs

  • Resellers FAQ
  • Coupon FAQ
  • Payment FAQ
  • Download and Install FAQ
  • Code & APK FAQ
  • Login FAQ
  • Terms of logistics
Q Resellers?
Welcome to be Reseller, please follow the instruction and fill in details, then contact us directly.
Q Is the Coupon valid?
Yes, the coupon is valid. Please use it as soon as possible. The minimum one month is valid and the longest one year is valid. Please pay attention to it.
Q How to get the Coupon?
There are three ways to get the Coupon. 1. Get it by inviting friends or others to register in our website. After your friend registered, your coupon will be created automatically, and you can get the coupon in your MY ACCOUNT-MY Coupon. 2. When you finished the registration by Invite Code or Invite link, then your coupon will be created automatically, and you can get the Coupon in your MY ACCOUNT-MY Coupon. 3. Our Facebook, Twitter, YouTube and other forums will release Coupon from time to time. With Invite Code or Invite link, you can use it to get your Coupon. but How to use it? 1. After registration, you can get your promotion code in MY ACCOUNT-My Points-Your Exclusive Invite Code. 2. Also you can copy Your Exclusive Invite Link directly, and send to your friends.
Q How to use Coupon?
Please fill in your Coupon in the shopping cart, then price will be discounted automatically.
Q Where to check my bonus points?
After you login, please check it in MY ACCOUNT-My Points
Q Where to get the bonus points?
1.Register every day can get the bonus points. (Register for 7days running, you can get the points grouping up as 5-10-15-15-15-15-15. If stop register, the points will start from 5 points again.) 2.Members’ consumption can get the points and one USD can get one point. 3.Inviting one friend to register successfully can get 10 points
Q What is the use for the bonus points?
1.bonus points can be used as cash, and 100 points as one USD 2.bonus points can exchange some subscription packages
Q After the payment, how can I get the code?
After you login, please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE
Q Why payment failed?
1. Please not use VPN. Also need to make sure your card issued bank country is the same as your now internet login country. 2. If you still cannot success, please try another card. 3. Our store support Visa and Master credit card. If you want other payment ways, please contact us.
Q What to do if install the wrong app verison?
Please uninstall the wrong version, and then install the correct one.
Q How to download the app by mobilephone?
Please download the PAD version direclty and install.
Q How to install the app to your TV set?
You can use web browser to download directly, or download by PC and then save to USB stick.
Q Why can't you install the app?
You may download the wrong version. There are STB version (for Android), and PAD version.
Q Why can't you access the download page?
You need to login before visiting the download page.
Q What is the difference between STB version & PAD version?
STB version is for Android Smart TV, Android TV Box. PAD version is for Android Tablet, Android PAD, Android Phone, Android Cell Phone.
Q AKP is reported with virus during installing?
Please do not worried, there is without any virus in APK,. The problem would be caused by the high security of your device/firmware setting. Please feel free to install it directly.
Q There would be some reasons for subscription code not working.
Please check as below: 1. please make sure the code input correctly. 2. If still problem, please check whether installed the apk with correct version. There are two versions: Standard Version with Blue color and Plus Version with Red color. So please check which version subscription code you ordered. 3. If above not help, please contact our support email directly. 4. If bought the wrong version subscription code, please contact us to exchange for you, but need to pay the balance if change from Standard version to Plus version.
Q Where to get the trial code
Trial code is free. Please register to get it.
Q Where to get the my subscription code?
After you login, please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE
Q What to do with the subscription code? if device broken or bought new device.
Do not worried, we will help to transfer the subscription code to your another/new device. Please contact us with below two details: 1. Your subscription code or order number. 2. After installed apk, please inform the device ID. (how to get the device ID? please take pic of screen when run the apk or contact us directly)
Q The Subscription Code not working.
There would be some reasons for subscription code not working. Please check as below: 1. Please fill in the code number carefully one by one. 2. if still problem, please check whether installed the correct version apk. There are two versions: Standard Version, Blue color Plus Version, Red color Both are using different subscription code. So please check which version subscription code in your hand, Standard or Plus Version? Then installed the correct version apk. 3. If above not help, please contact our support email directly. 4. If bought the wrong version subscription code, please contact us to exchange for you, but need to pay the balance if change from Standard version to Plus version.
Q What is diffeence between Standard Verion and Plus Version?
Standard Version & Plus Version, both are with same channels. The main difference as below: 1. Plus Version with over 160 Channels 7Days Catch Up. 2. Plus Version (STB Version) with Grid EPG & Classic EPG. 3. Plus Version VOD with more wonderful sport events. 4. Plus Version is with PVR recording function for catchup channels.
Q What is difference between Trial Code and Paid Subscription Code?
The main differrence as below: 1. Trial Code is for 3days. 2. Paid subscription code is for 31/93/186/372days. 3. Some wonderful Sports Channels are not opened in Trial Code.
Q How many times can transfer the subscription Code/Device ID to another device?
Normally there are three times for free to transfer the subscription code/Device ID. Then from the fourth, will cut some days for per transfer.
Q How many days in a monthly package? How many days in one month subscription?
Our package service days as below: One Month:31days Three Months: 93days=31days*3 Six Months: 186days=31days*6 Twelve Months: 372days31days*12
Q How to update the APK?
The apk will be auto updated. And also you can visit our website for the news.
Q Why dose the APP not open
1.Maybe your box memory dose not enough, please clean cache. 2.Maybe the app version dose not match the code.
Q How to get the channel list?
Please contact us if you want the channel list.
Q Why dose the trial code not work?
May the device tested the trial code before. Our service limites one device one trial code only.
Q How to do if the device broken
Please contact us to switch to your new device.
Q One code can be used in different devices simultaneously?
One code only can be used in one device.
Q When the subscription is time to end, how to do?
You can do the subscripotion again and put the code.You can check the endurance days from software.
Q APK cannot be installed?
1. Please make sure you install the correct version according to your device.2. Please chceck you device setting allow the apk or not.
Q Can it use with smart tv
It can use in some Android OS smart tv like Samsung and LG smart tv.
Q Dose it support M3U, MAG250 and PC?
1. It dose not support M3U file. It only needs codes to open. 2. It dose not support MAG250 and PC right now.
Q How to install the APK
Our APKs are compatible to Android TV Box, Android Mobile phone, PAD and other android devices. 1.For moblie phones and PAD, please install the PAD version. 2.For Android TV Box, Please install the STB version. 3.fire tv,firesitck,Nvidia shield, please in stall the STB version by USB. 4.For other devices like Enigma2, please contact us for special service.
Q If recommend to others, can get discount or reward?
There are three ways to get the Coupon. 1. Get it by inviting friends or others to register in our website. After your friend registered, your coupon will be created automatically, and you can get the coupon in your MY ACCOUNT-MY Coupon. 2. When you finished the registration by Invite Code or Invite link, then your coupon will be created automatically, and you can get the Coupon in your MY ACCOUNT-MY Coupon. 3. Our Facebook, Twitter, YouTube and other forums will release Coupon from time to time. With Invite Code or Invite link, you can use it to get your Coupon. but How to use it? 1. After registration, you can get your promotion code in MY ACCOUNT-My Points-Your Exclusive Invite Code. 2. Also you can copy Your Exclusive Invite Link directly, and send to your friends.
Q For renwal, is there any discount?
There are three ways to get the Coupon. 1. Get it by inviting friends or others to register in our website. After your friend registered, your coupon will be created automatically, and you can get the coupon in your MY ACCOUNT-MY Coupon. 2. When you finished the registration by Invite Code or Invite link, then your coupon will be created automatically, and you can get the Coupon in your MY ACCOUNT-MY Coupon. 3. Our Facebook, Twitter, YouTube and other forums will release Coupon from time to time. With Invite Code or Invite link, you can use it to get your Coupon. but How to use it? 1. After registration, you can get your promotion code in MY ACCOUNT-My Points-Your Exclusive Invite Code. 2. Also you can copy Your Exclusive Invite Link directly, and send to your friends.
Q There is without US, AUS channels, can help to add?
There are 55 US channels in side now. For more US or AUS channels, please help to collect and give below details: 1. What is the channels' name. 2. Which SAT with that channels. 3. What TP for these channels. As you know, there are too many channels in the world. So more details help us to check whether can add in short time. But We will try the best to improve our service as better as we can.
Q There is without the channels I wanted, can help to add?
Yes, we will try the best to add. Pleas help to collect and give below details: 1. What is the channels' name. 2. Which SAT with that channels. 3. What TP for these channels. As you know, there are too many channels in the world. So more details help us to check whether can add in short time. But We will try the best to improve our service as better as we can.
Q How to use iptv on Enigma2 device?
Please contact us for special version ipk and special trial code.
Q Why I don't have Classic EPG?
Only Plus Version (STB Version) is with Classic EPG. 1. That meaning installed Plus STB Version on Android TV Box, Android Smart TV, then can get the Classic EPG. If installed Plus PAD Version on your PAD or Phone, there is without Classic EPG. 2. If your Version is Standard Version (Blue Color), it is without Classic EPG.
Q Some channels picture are freezing, how to solve?
Our IPTV can run perfect with over 90% android device in the market. But there is still with some boxes/devices firmware would be not good with IPTV apk, some channels would be freezing during watching. Here the solution: go to apk setting to try software/hardware decoding: MISC-Decoind Model-Software/HardWare docoding. This kind freezing problem mostly can be solved.
Q Some channels are no sound, how to solve?
This kind problem mostly is the boxe's/device's firmware is not good with IPTV apk. Here the solution: go to apk setting to try software/hardware decoding: MISC-Decoind Model-Software/HardWare docoding. This kind freezing problem mostly can be solved.
Q Does the IPTV can run on Android 9.0?
Yes, our IPTV can run perfectly on Android 9.0, do please install the 1.57 version or higher.
Q When run the apk, and xxxxxxxxxx:402 appear, how to solve?
That meaning subscription code is transfered, please contact the seller to solve.
Q When run the apk, and xxxxxxxxxx:800 appear, how to solve?
It is internet problem.And the suggestion as below: 1. wait 5-10mins, it would disappear. 2. or reinstall the apk(latest apk), then try again. If in AUS/NZ, please contact the seller for support.
Q After installed the apk, the screen showing nothing, only black, or just some figure appear but without picture, seems disconnecting. how to solve?
Possibly the problem is apk too old, do please install the latest apk.
Q Cannot fast login?
Please use another way to login or register a new user.
Q Donot receive the activation email?
Please refesh your email box after 5mins of your registration and check the email box or spam box even. If you still donot get our activation email, please check your email service or change another server like google.
Q How do i track my orders?
Two ways once your goods are sent: 1) Check our automatic email notification; or 2) Sign in to your account and view the tracking code.

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